Effective Date: 4th March 2026

At IrúgbìnHub Ltd, we strive to provide quality products and a seamless shopping experience. If you’re not completely satisfied with your purchase, our Return Policy explains how you can request a return or refund.

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1. Eligibility for Returns

You may request a return if:
* The product is defective or damaged upon delivery
* The product received is incorrect or not as described
* You receive the wrong quantity

Conditions:
* Products must be in their original packaging and unused
* Proof of purchase (order number or invoice) is required
* Returns must be requested within 7 days of receiving your order

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2. Non-Returnable Items

Certain items cannot be returned, including:
* Digital products or downloads
* Personalized or custom-made items
* Products damaged due to misuse, accidents, or neglect

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3. Return Process

1. Contact our support team at:
📧 support@irugbinhub.ng | 📞 09166211960

2. Provide your order number and reason for return

3. Our team will verify eligibility and guide you on the next steps

4. Pack the item securely in its original packaging

5. Ship it to the address provided by our support team

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4. Refunds

* Approved returns will be refunded using the original payment method
* Refunds are processed within 7–14 business days after we receive the returned item
* Shipping costs are non-refundable unless the return is due to an error on our part

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5. Exchanges

* If you want to exchange a product for a different item, please contact our support team
* Exchanges are subject to product availability

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6. Damaged or Faulty Items

If your item arrives damaged or faulty:
* Contact us immediately with photos of the item
* We will arrange a replacement or full refund at no extra cost

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7. Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to us at:
📧 support@irugbinhub.ng | 📞 0916621960